Customer care
Shipping & Returns
Buying shoes online should be simple. Here's exactly when your order ships, what it costs, and how exchanges work — no small print.
Dispatch times
All orders ship from Taiwan. We dispatch within 1–3 business days of payment (excluding weekends and public holidays).
After dispatch, home delivery typically arrives in 1–2 business days and convenience-store pickup in 2–4. You'll get an email with tracking as soon as it leaves us.
Shipping costs
Free shipping on orders over NT$2,000.
Below that: NT$60 for convenience-store pickup, NT$100 for home delivery. Shipping is calculated automatically at checkout.
Payment methods
We accept credit cards (including instalments), ATM bank transfer, convenience-store payment codes, and mobile wallets such as LINE Pay. All payments are processed over an encrypted connection and ADC never stores your full card number.
Exchanges & returns
You have 7 days from delivery to request an exchange or return, provided the shoes are unworn and undamaged with the original box, tags and accessories intact.
Please note this is an inspection period, not a trial period: shoes worn outdoors, with scuffed soles, or missing original packaging can't be accepted.
For a size exchange, ADC covers the return shipping the first time. For a change-of-mind return, return shipping is at your cost.
How to start an exchange
1. Email service@adcshoe.com with your order number and the size you'd like instead.
2. We'll reply within one business day with instructions and the return address.
3. Once we receive and check the shoes, your new size ships immediately. Refunds are returned to the original payment method within 3–5 business days.
Faulty or incorrect items
If anything arrives faulty or we sent the wrong item, email us within 7 days with photos. We'll cover shipping both ways and prioritise a replacement or full refund.